Welcome to SisterGoods!

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Design Gallery

© Copyright 2004-2006

©Copyright 2004-2010 SisterGoods Handcrafted Bead Jewelry 

All Rights Reserved

SisterGoods@yahoo.com  

Toll Free

866.830.5324     

Beaded Necklaces, Beaded Earrings, Beaded Bracelets, Beaded Anklets, Beaded Lanyards, and Beaded Bookmarks

 

FAQs

• How can I contact you?

• Are all of your items actually in stock now?

• Will my order arrive gift-packaged?

• Will you charge to alter an item's size?

• Can you re-make an item in a different color?

• Are there additional charges for custom orders?

• What forms of payment do you accept?

• When will I receive my order?

• Will you ship internationally?

• What if I need to return or exchange my purchase?

• Will you make repairs?

The best way  to contact me is via email, as I do check email whenever possible while away from the office. However, please feel free to contact me toll free at 866.830.5324 between the hours of 10 a.m. and 6 p.m. 7 days a week. If I am not available, please leave a message so that I can return your call. Your business is very important to me.

Email: SisterGoods@yahoo.com

Phone: 866.830.5324

SisterGoods Handcrafted Bead Jewelry

PO Box 41656

Austin, TX 78704-0028

Most of the pieces you see here are original, limited edition designs and are not pre-made in quantity. In almost all cases, the one you see is the only one I have. If you see something you like, it is advisable that you purchase it at that time because it may not be available later.

Your purchase will be beautifully gift packaged in a silver-foil box, tied with a purple fabric bow and well protected by bubble wrap inside a padded shipping envelope or shipping box.

If you see a design that you like and it is not your size, please contact me. I will be happy to re-make any item in a smaller size free of charge. If a larger size is needed, I may be able to remake the item for you for very little additional cost if the materials are still available. If an item from my collection is remade at your request, it will NOT be considered a custom order and can therefore be returned or exchanged as you desire.

Most items made of Glass or Crystal can be remade in a different color. If you see a design that you'd like done in a different color, please contact me for availability of materials. If an item from my collection is remade at your request, it will NOT be considered a custom order and can therefore be returned or exchanged as you desire.

There are no additional charges for custom orders, however, a non-refundable deposit is required in order to cover the cost of the materials. The deposit will be credited to the order at the time of purchase. Regretfully, custom orders cannot be returned for refund or exchange.

I accept all major credit card payments and E-checks through PayPal. PayPal offers secure, instant online payment options and uses Secure Sockets Layer protocol (SSL) with the highest level (128-bits) of encryption commercially available.

No account sign-up is required in order to use PayPal. Simply add your purchases to the shopping cart as you shop and click on the “View Cart” button found on each web page when you’re ready to check out. You will be prompted for your name, shipping address, email address, phone number, and credit card number. That’s it! Using PayPal to make online payments is now easier than ever!

I also accept personal checks or cashiers checks as well as money orders. Please note that purchases made by check will be delayed for confirmation of funds. Please also note that a $25 charge will be applied for returned checks.

DO NOT use the shopping cart to check out if paying by check or money order. Please contact me with your order and I will email you with payment instructions and an invoice to return with your payment.

Only postal money orders accepted for international orders. Please contact me prior to checking out and I will send you an invoice to enclose when you mail your payment.

• All purchases are shipped within 1 to 2 business days via United States Postal Service First Class mail and most usually arrive within 5 days. Please contact me prior to purchase for an estimate of shipping times and costs for expedited shipping or international shipping charges.
• There is no charge for First Class shipping within the United States including Alaska and Hawaii.

• Only postal money orders accepted for international orders. Checks and credit card payments are not accepted for international orders at this time. Please contact me with your order and I will provide an estimate of international shipping charges for your order and email you an invoice which you can enclose when you mail your payment. Please note that the shopping cart is not equipped to process payment or calculate shipping for international orders.

My ultimate goal is that my customers are 100% satisfied with the jewelry from my collection! However, I realize that this is not always possible. Because computer monitors vary, colors may appear different in reality and the item you purchase may not match a particular outfit as well as you thought. Additionally, I fully support and endorse a woman’s prerogative to change her mind or to have second thoughts upon receiving your purchase.

Please take a moment to review your jewelry immediately upon receipt. If you are dissatisfied or simply wish to return your purchase (except custom orders), please email me right away. You will need to securely package, insure, and ship the item back to me (at your own expense) within 14 days of receipt. I will promptly refund the purchase price if the item is in its brand new, original, undamaged condition. Please understand that SisterGoods cannot assume responsibility for lost or damaged returned merchandise.

Exchanges

Please email me if, within 14 days of receipt, you would like to exchange your purchase (except custom orders) for another item from the SisterGoods collection. I will refund the purchase price of the original item and send you an invoice for the new item you wish to purchase.

 

Great care is taken in creating my jewelry designs and each item is inspected for quality and durability at creation as well as before shipping. However, if an item from my collection is found to be defective, I will be happy to repair or replace it within 30 days of receipt. Please note, however, that repair or replacement at my expense is contingent upon adherence to the Jewelry Care guidelines found on this site and does not include normal wear and tear nor misuse.

Please note that gemstone beads and pearls are products of nature. Therefore, slight imperfections and irregularities are inherent for the material and should not be considered defects in craftsmanship. In addition, many of the sterling silver beads and spacers used are individually and painstakingly handcrafted by artisans. They are not mass-produced. This means that no two beads are exactly the same.